Getting in contact with customer care for just about any difficulty or concern can confirm challenging and universally irritating. Even though American Airways features several choices to resolve consumer queries, its specialised customer service framework may very well be tough to navigate when you’re not familiar with the system.
The customer care Division can help with any vacation-associated subject areas. However, you might want to Call a distinct Office for refunds, AAdvantage member matters, cargo and parcel services, or buyer relations problems, which includes all post-journey thoughts, problems or disputes.
Listed here’s a breakdown that will help you navigate the hard American Airways customer care system.
American Airlines customer support telephone number
Listed here’s the selection to Call customer care throughout the U.S. and Canada:
one-805-918-9018
After positioning your phone, the automated program guides you through a series of queries to immediate you to definitely the correct matter.
What varieties of things can customer support assist with? You are able to call for reservations, ticket modifications or cancellations, delayed or cancelled flights, receipts, baggage thoughts, Unique guidance or another existing travel issues.
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Nerdy Idea
Usually, the quickest way to get by to your Reside agent is by pressing 0 at just about every prompt. Then, you’ll have the choice to press 3 to remain on keep or push one to get a simply call-again.
Didn’t get The solution you’re looking for? You'll be able to simply call back again and talk to another agent who may have more encounter or coaching or inquire to speak with a supervisor.
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AAdvantage apply application
You can even Get in touch with customer support straight in the American Airlines app; on the other hand, you should be an AAdvantage member to make use of this new aspect. Download the app and log in on your account. Faucet the chat bubble icon on the house monitor to attach directly to a customer service crew member. There is also a 24/seven Digital assist Resource throughout the application.
American Airways on Twitter
Even though it's not the speediest technique for getting a solution to your problem, using Twitter might be a great way to Obtain your trouble solved if you really feel like the opposite procedures aren’t Doing the job. Because Twitter is public struggling with, the American’s customer support reps on Twitter might be a lot more sympathetic to your needs.
The airline’s Twitter account is @americanair and its Twitter site is pretty active with reps endeavoring to clear up troubles.
» Learn more: Effective tips on how to get airlines and hotels to bend their procedures
Cargo and priority parcel customer support
American provides a separate customer support team, out there 24/7, to help with all cargo linked services, which include:
Common cargo.
Priority parcel provider.
Animals.
Human continues to be.Visit the focused web page to e-book or observe your shipment, obtain your cargo terminal, down load schedules, or discover a particular Division e-mail or telephone number.
The American Airlines cargo telephone number is 1-805-918-9018.
Requesting a refund
Should your target would be to ask for a refund, there’s no need to Get in touch with customer service since the department doesn’t handle refunds and can direct you to definitely the website.
Drop by AA.com/refunds, where you’ll have the choice to request a refund or check the position of a refund. Right now, there isn't a phone number; to create Get in touch with, you have to use the web site or mail.
If you must Make contact with the refund Office after you have requested a refund:
Go to AA.com/refunds and scroll right down to The underside from the web site.
Beneath "Customer care," click "Get in touch with Refunds."
There you will have the choice to voice your fears about a refund.
You can even fax the refund Office at:
one-805-918-9018
Intercontinental: one-805-918-9018
Help along with your AAdvantage account
When you have questions about your AAdvantage account, you'll be able to call for account-connected queries, booking or cancelling award vacation or examining method Added benefits.
Call details inside the U.S. and Canada
one-805-918-9018
Monday - Friday
8 a.m. - seven p.m. (CT)
Getting in contact with client relationsThe consumer relations department can support you with any put up-vacation similar inquiries, compliments, considerations or disputes. For example, for those who seasoned a difficulty on your flight you might have the choice to reach out by mail at:
American Airlines Shopper Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
You can even Visit the "Shopper Relations" webpage and send out them an e mail by clicking on this link.
Make sure you Take note that American isn't going to at this time give a technique to contact the customer relations Office by phone.
Social media comments platforms
For those who’d like to provide responses about your expertise with American Airlines, you'll be able to scroll down to The underside in the AA.com website page and click on to the Fb or YouTube icons. This method of conversation is employed for comments only and isn't going to offer Alternative-dependent possibilities.
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Final ideas on getting in touch with American Airlines customer service
There are a selection of methods for making contact with American Airways, depending on your specific desires. In order to e book a flight or produce other vacation-connected issues, your very best solution would be to get in touch with the 800 variety or reach out on its application.
AAdvantage customers are ideal served by calling the AAdvantage Office. For refunds, bypass customer care and go on to the refund web site.
When you’re intending to ship cargo, there is a individual customer service group. And Should you have responses or considerations following finishing your flight, You need to use the customer relations site. Adhering to these tips can help you streamline your customer support practical experience considerably. Returns/Refund/Cancellation Policy
Any PNR or itinerary receipt could possibly be returned up to a yr following the date of travel.Fees and fares needs to be compensated towards the copyright in almost any recognized forex. Cancellation rate: The Trade price utilised when paying with a special sort of currency compared to the one particular used to determine the fare is determined by The principles and limitations from the lender, the bank card supplier, plus the copyright. Tickets that were ordered and processed refunds may additionally be subject matter to these principles.
If you would like added information about your American flight cancellation, you can read through it below:
We welcome your inquiries linked to American purposes and can be happy to assist you.
Now we have a get in touch with centre that may be open up daily of your week. We have been reachable. You could potentially also deliver us an e-mail as a substitute. Every email will get a reaction from us inside of forty eight hours.
American cancellation policy:
The share of the return you receive may possibly fluctuate determined by American coverage, the justification for the refund request, as well as the length of time involving the date of one's request and also the day of your respective departure.
All airline refunds and long term credits are matter for the fare limitations, procedures, and processes of each and every airline.
About the payment web site, company expenses will likely be transformed in the currency of one's country.
Older people, children, elders, infants, students, and also the armed forces are all distinctive categories of passengers.
Provider prices will be applied to all alterations, refunds, cancellations, and upcoming credits for every human being and for every ticket.
All article-ticketing service fees, like our transaction service fees (scheduling service fees), are not refundable and will fluctuate at any time.
Any fees and charges levied by Airways or other suppliers are Besides our costs.
Authorities expenses and taxes could be changed at any time.
Your account will only be billed the ultimate complete selling price that our salesperson has shown or discussed.
What's the American Airways cancellation policy? Let us talk about in this article:
1. There are refund insurance policies for the majority of our airline tickets. Only readily available if our travel suppliers' cancellation and refund guidelines are in outcome and your refund request has become granted.
ou are usually not deemed a no-clearly show if we can secure waivers from your suppliers to take care of this desired cancellation and refund (most no-display bookings are ineligible for just about any waiver from suppliers for refund processing).2. A significant share of our airline tickets aren't refundable.
The limitations, guidelines, suggestions, and techniques that use to airline fares also apply to airline refunds and long term credits.
three. Individual Expert services
All Exclusive Expert services, available only on request, are subject to every airline's inspection and approval system and its fare limitations, policies, and techniques. The payment of Particular Company Expenses will be designed at the time the support is delivered, and they will only be reimbursed In case the ask for is denied from the Airlines.
Particular situation to search for:
Incorrect identify
There exists a discrepancy concerning the name around the passenger's airline ticket along with the names on their passport or some other sort of recognised governing administration identification.
Visa/Passport
A letter of denial for a passport or visa is generally essential so as to course of action a request.
Baggage
Remember to preserve all receipts and baggage tags.
In the case of absence for the duration of a flight
You will have to present evidence demonstrating why you were struggling to depart punctually.
Resisted boarding
For your personal scheduled departure, you will end up necessary to present documentation of The main reason you were denied boarding.
Replicate Tickets Copies of all tickets with the very same itineraries as People reserved with us are necessary in order to submit a refund ask for.
American Airways Airports
Hop on a(n) American Airlines flight now by flying to lots of destinations out of those domestic and Global airports:
Airport Code
Country
Airport Title
Number of Flights
DFW United states of america Dallas-Fort Worthy of Intl. 599
CLT USA Charlotte-Douglas Intl. 536
ORD USA O'Hare Intl. 317
PHL USA Philadelphia Intl. 247
MIA United states of america Miami Intl. 193
DCA USA Ronald Reagan Washington Nationwide 152
PHX United states of america Sky Harbour Intl. 141
LAX United states of america L. a. Intl. eighty one
LGA United states of america LaGuardia seventy two
BOS United states Logan Intl. 57